PJM440

Project Quality Management

Required

Chapters 10, 11, & 12 in Quality Management for Organizational Excellence: Introduction to Total Quality
Hussain, R. S., Ruikar, K., Enoch, M. P., Brien, N., & Gartside, D. (2017). Process mapping for road works planning and coordination. Project and Asset Management, 7(2), 157-172.
Slides 97-134 in the PowerPoint supplement to Quality Management for Organizational Excellence: Introduction to Total Quality

Recommended

Chapters 7, 8, & 9 in Quality Management for Organizational Excellence: Introduction to Total Quality
Alter, S. (2015). Work system theory as a platform: Response to a research perspective article by Niederman and March. Journal of the Association for Information Systems, 16(6), 485-514.

Module 4: Discussion Forum

Please reply to the below post in at least 250 words and APA Citation

Examine
Figure 1 in your required reading by Hussain, Ruikar, Enoch, Brien, and
Gartside (2017). Research how to develop a process map, also called
swim lane chart, and detail what you find. Are there processes that
might best be detailed using a process map? Are there processes that
should be detailed using another tool? If so, what tool and what
situation(s)?