Read the Applications case study, Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives, found on page 359-361 in your textbook. Answer the questions that fall after the case description; these are the three questions found in the lower half of page 361. Each question should be numbered, answered separately, and be at least 250 words in length but should be submitted as one file.
Heneman, H. G., Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Staffing organizations (7th ed.). Middleton, WI: Mendota House.
How do you interpret the reliability results for clerical test and work sample? Are they favorable enough for Phonemin to consider using them “for keeps” in selecting new job applicants?
How do you interpret the validity results for the clerical test and work sample? Are they favorable enough for Phonemin to consider using them “for keeps” in selecting new job applicants?
What limitations in above study should be kept in mind when interpreting the results and deciding whether to use the clerical test and work sample.
250 words for each question