Case 2

This is what you need to do:

1) Read the Dr Pepper case study

2) Address this task on one PowerPoint slide:

Use a similar approach as Dr Pepper to understand the customers of the company we work with better.

Dr Pepper Snapple
Group, Inc.
Energy Beverages

In early September 2007, Andrew Barker emerged from a lengthy discussion
on the energy beverage market in the United States. As a brand manager for
Snapple beverages at the Dr Pepper Snapple Group, Inc., he was charged with
assessing whether or not a profitable market opportunity existed for a new en­
ergy beverage brand to be produced, marketed, and distributed by the company
in 2008. Dr Pepper Snapple Group, Inc. was the only major domestic nonal­
coholic beverage company in the United States without a significant branded
energy drink of its own.

Energy beverages are broadly defined as drinks that provide a consumer
with a boost of energy. The central ingredient in most energy beverages is caf­
feine derived from the guarana bean. Other common ingredients include tau­
rine, ginseng, carnitine, and B vitamins. Energy drinks are considered functional
beverages. Other functional beverages include sports drinks, ready-to-drink tea,
enhanced fruit drinks, soy beverages, and enhanced water.

The decision to explore a new energy beverage was made by senior com­
pany management as part of a cOt”porate business strategy to focus on oppor­
tunities in high-growth and high-margin beverage businesses. As part of this
strategy, Dr Pepper Snapple Group, Inc. launched the Accelerade RTD brand, a
ready-to-drink sports drink, in late May 2007. Barker believed that the decision
to introduce the Accelerade RTD brand into a new beverage market for the com­
pany (sports drinks) was similar to the situation he faced with recommending
whether or not Dr Pepper Snapple Group, Inc. should introduce a new branded
product into the energy beverage market.

The cooperation of Dr Pepper Snapple Group, Inc. in the preparation of this case is grate-
fully acknowledged. This case was prepared by Professor Roger A. Kerin, of the Cox School of
Business, Southern Methodist University, as a basis for class discussion and is not designed to
illustrate effective or ineffective handling of an administrative situation. Certain case information
is disguised and not useful for research purposes. All financial, market, and other information is
through 2007, unless otherwise noted. Brand names of D r Pepper Snapple Group, Inc. are regis­
tered trademarks and used with permission. Copyright © 2009 by Roger A. Kerin. No part of this
case may be reproduced without written permission of the copyright holder.

92 CHAPTER 4 OPPORTUNITY ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

DR PEPPER SNAPPLE GROUP, INC.

Dr Pepper Snapple Group, Inc. is a major integrated brand owner, bottler, and
distributor of nonalcoholic beverages in the United States, Mexico, and Canada.
In 2007, the company posted net sales of $5.748 billion. Eighty-nine percent of
company net sales were generated in the United States, 4 percent in Canada, and
7 percent in Mexico and the Caribbean.

Scope of Company Operations

In the United States and Canada, Dr Pepper Snapple Group, Inc. participated
primarily in the flavored carbonated soft drink (CSD) market segment. The com­
pany’s key brands are Dr Pepper, 7UP, Sunkist, A&W, and Canada Dry. The com­
pany also sells regional and smaller niche brands. In the CSD market segment,
the company is primarily a manufacturer of beverage concentrates and fountain
syrups. Beverage concentrates are highly concentrated proprietary flavors used
to make syrup or finished beverages. The company manufactures beverage con­
centrates that are used by its own bottling operations as well as sold to third­
party bottling companies. Dr Pepper Snapple Group, Inc. had an 18.8 percent
share of the U.S. CSD market segment in 2007 (measured by retail sales), which
increased from 18.5 percent in 2006 according to ACNielsen. The company also
manufactures fountain syrup that is sold to the foodservice industry directly,
through bottlers or through third parties.

In the non-CSD market segment in the United States, Dr Pepper Snapple
Group, Inc. participated primarily in the ready-to-drink tea, juice, juice drinks,
and mixer categories. The company’s key non-CSD brands are Snapple, Mott’s,
Hawaiian Punch, and Clamato, in addition to regional and smaller niche brands.
The company manufactures most of the non-CSDs as ready-to-drink beverages
and distributes them through its own distribution network and through third
parties or direct to customers’ warehouses. In addition to non-CSD beverages,
the company manufactures Mott’s apple sauce as a finished product. Exhibit 1
displays representative company-owned brands in the United States.

Source: Courtesy of Dr Pepper Snapple Group, Inc.

DR PEPPER SNAPPLE GROUP, INC. 93

In Mexico and the Caribbean, Dr Pepper Snapple Group, Inc. participated pri­
marily in the carbonated mineral water, flavored CSD, bottled water, and vegetable
juice categories. Its key brands in Mexico include Pefiafiel, Squirt, Clamato, and
Aguafiel. In Mexico, the company manufactures and sells its own brands through
both its own bottling operations and third-party bottlers. In the Caribbean, the com­
pany distributes its products solely through third-party distributors and bottlers.

Company Strengths

Dr Pepper Snapple Group, Inc. senior executives have identified seven key
strengths that the company brings to the marketplace. Each is summarized below.

Strong Portfolio of Leading, Consumer-Preferred Brands Dr Pepper
Snapple Group, Inc. owns a diverse portfolio of well-known CSD and non-CSD
brands. Many brands enjoy high levels of consumer awareness, preference, and
loyalty rooted in their rich heritage, which drive. their market positions. This
diverse portfolio provides bottlers, distributors, and retailers with a wide variety
of products and provides a foundation for growth and profitability. The com­
pany is the number one flavored CSD company in the United States according to
ACNielsen. In addition, it is the only major beverage concentrate manufacturer
with year-over-year market share growth in the CSD market segment in each
of the last four years ended 2007, according to ACNielsen. Its largest brand,
Dr Pepper, is the number two flavored CSD in the United States, according to
ACNielsen, and the Snapple brand is a leading ready-to-drink tea. Overall, in
2007, more than 75 percent of Dr Pepper Snapple Group, Inc. volume was gen­
erated by brands that hold either the first or second position in their category.
The strength of these key brands has served as a platform for launching innova­
tions and brand extensions such as Dr Pepper Soda Fountain Classics, Motts for
Tots, and Snapple Antioxidant Waters.

Integrated Business Model Dr Pepper Snapple Group, Inc. management be­
lieves its brand ownership, bottling, and distribution are more integrated than the
U.S. operations of its principal competitors and that this differentiation provides
the company with a competitive advantage. The company’s integrated business
model also provides opportunities for net sales and profit growth through the
alignment of the economic interests of its brand ownership and its bottling and
distribution businesses.

Strong Customer Relationships Dr Pepper Snapple Group, Inc. brands have
long-standing relationships with many of its top customers. Company products are
sold to a wide range of customers, from bottlers and distributors to national retail­
ers, large foodservice, and convenience store customers. The company has strong
relationships with some of the largest bottlers and distributors, including those af­
filiated with Coca-Cola and PepsiCo; some of the largest and most important U.S.
retailers, including Walmart, Safeway, Kroger, and Target; some of the largest food­
service customers, including McDonald’s, Yum! Brands (KFC, Pizza Hut, Taco Bell,
Long John Silver’s, and A&W All-American Food), and Burger King; and conve­
nience store customers, including 7-Eleven.

Attractive Positioning Within a Large, Growing, and Profitable Market
Dr Pepper Snapple Group, Inc. holds the number three position in each of the
United States, Canada, and Mexico beverage markets. Each of these markets is
well positioned to benefit from emerging consumer trends such as the need for
convenience and the demand for products with health and wellness benefits. In

94 CHAPTER 4 OPPORTUNI1Y ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

addition, the company participates in many of the growing categories in the liquid
refreshment beverage market, such as ready-to-drink teas. The company does not
participate significantly in colas, which have declined in CSD volume share from
70.0 percent in 1991 to 57.4 percent in 2006 in the United States, according to Bever­
age Digest, a major trade publication. Nor does the company participate significantly
in the bottled water market segment, which is a highly competitive and generally
low-margin market segment. Following its acquisition by Coca-Cola, Energy Brands,
Inc. terminated its distribution agreement with the company on August 30, 2007, for
Glaceau brand products, including vitamin water, fruit water, and smart water.

Broad Geographic Manufacturing and Distribution Coverage Dr Pepper
Snapple Group, Inc. has 21 manufacturing facilities and approximately
200 distribution centers in the United States, as well as four manufacturing pro­
cesses. Company warehouses are located at or near bottling plants and geograph­
ically dispersed across sales regions to ensure company products are available to
meet consumer demand. The company manages transportation of its products
using its own fleet of delivery trucks, as well as third-party logistics providers
on a selected basis. Following recent bottling acquisitions and manufacturing in­
vestment, the company has broad geographic coverage with strategically located
manufacturing and distribution capabilities, enabling it to better align its opera­
tions with customers, reduce transportation costs, and have greater control over
the timing and coordination of new product launches.

Strong Operating Margins and Significant, Stable Cash Flows The breadth
and strength of the Dr Pepper Snapple Group, Inc. product portfolio have en­
abled the company to generate strong operating margins which, combined with
relatively modest capital expenditures, have delivered significant and stable cash
flows. These cash flows create stockholder value by enabling the company to
consider a variety of alternatives, such as investing in its business, reducing debt,
and returning capital to its stockholders.

Experienced Executive Management Team The Dr Pepper Snapple Group,
Inc. executive management team has an average of more than 20 years of experi­
ence in the food and beverage industry. The team has broad experience in brand
ownership, bottling, and distribution, and enjoys strong relationships both within
the industry and with major customers. In addition, the management team has
diverse skills that support operating strategies, including driving organic growth
through targeted and efficient marketing, reducing operating costs, enhancing
distribution efficiencies, aligning manufacturing and bottling and distribution in­
terests, and executing strategic acquisitions.

Company Business Strategy

There are six key elements of the Dr Pepper Snapple Group, Inc. business strategy
as described by executive management. Each capitalizes on company strengths.

Build and Enhance Leading Brands Dr Pepper Snapple Group, Inc. has a
well-defined strategy to allocate marketing and sales resources. The company
uses an ongoing process of market and consumer analysis to identify key brands
that have the greatest potential for profitable sales growth. For example, in 2006
and 2007, the Snapple product portfolio was enhanced by launching brand exten­
sions with functional benefits, such as super premium teas and juice drinks and
Snapple Antioxidant Waters. Also, in 2006, 7UP was relaunched with 100 percent
natural flavors and no artificial preservatives, thereby differentiating the 7UP

DR PEPPER SNAPPLE GROUP, INC. 95

brand from other major lemon-lime CSDs. The company intends to invest most
heavily in its key brands to drive profitable and sustainable growth by strength­
ening consumer awareness, developing innovative products and brand exten­
sions to take advantage of evolving consumer trends, improving distribution, and
increasing promotional effectiveness.

Focus on Opportunities in High-Growth and High-Margin Categories
Dr Pepper Snapple Group, Inc. is focused on driving growth in its business in
profitable and emerging categories. These categories include ready-to-drink teas
and functional beverages. For example, the company recently launched Snapple
super premium teas and juices, Snapple enhanced waters, and Accelerade RTD, a
protein-enhanced sports drink. The company also intends to capitalize on oppor­
tunities in these categories through brand extensions, new product launches, and
selective acquisitions of brands and distribution rights. Senior management be­
lieves the company is well positioned to enter into new distribution agreements
for emerging, high-growth third-party brands in new categories that can use its
bottling and distribution network. The company can provide these brands with
distribution capability and resources to grow. These brands, in turn, can provide
the company exposure to growing segments of. the market with relatively low
risk and capital investment.

Increase Presence in High-Margin Channels and Packages Dr Pepper
Snapple Group, Inc. is focused on improving its product presence in high-margin
channels, such as convenience stores, vending machines, and small independent
retail outlets, through increased selling activity and significant investments in
coolers and other cold drink equipment. The company intends to significantly
increase the number of branded coolers and other cold drink equipment over
the next few years, which is expected to provide an attractive return on invest­
ment. The company also intends to increase demand for high-margin products
like single-serve packages for many key brands through increased promotional
activity and innovation.

Leverage the Company’s Integrated Business Model The company’s inte­
grated brand ownership, bottling, and distribution business model provides op­
portunities for net sales and profit growth through the alignment of the economic
interests of its brand ownership and its bottling and distribution businesses. The
company intends to leverage its integrated business model to reduce costs by cre­
ating greater geographic manufacturing and distribution coverage and to be more
flexible and responsive to the changing needs of large retail customers by coordi­
nating sales, service, distribution, promotions, and product launches.

Strengthen the Company’s Route-to-Market Through Acquisitions The
recent acquisition and creation of the Dr Pepper Snapple Bottling Group is part of
a longer-term initiative to strengthen the route-to-market for the company’s prod­
ucts. Additional acquisitions of regional bottling companies will broaden geo­
graphic coverage in regions where the company is currently underrepresented,
enhance coordination with large retail customers, more quickly address changing
customer demands, accelerate the introduction of new products, improve collab­
oration around new product innovations, and expand coverage of high-margin
channels.

Improve Operating Efficiency The company’s recently announced restruc­
turing will reduce selling, general, and administrative expenses and improve
operating efficiency. In addition, the integration of recent acquisitions into the

96 CHAPTER 4 OPPORTUNITY ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

company’s bottling group has created the opportunity to improve manufacturing,
warehousing, and distribution operations. For example, the company has created
multiproduct manufacturing facilities that can provide a sales region with a wide
variety of products at reduced transportation and co-packing costs.

THE ENERGY BEVERAGE MA RKET IN THE UNITED STATES

Excluding coffee, energy beverages were the fourth largest nonalcoholic bever­
age category in the United States in 2006 after carbonated soft drinks, sports
drinks, and bottled water. However, it was the fastest growing beverage category.

Energy Beverage Sales Growth

As a practical matter, the energy beverage market is defined by major brands,
including Red Bull, Monster Energy, Rockstar, and literally hundreds of simi­
larly positioned brands. These brands produced estimated retail dollar sales of
$6.2 billion in 2006 according to the market research firm Packaged Facts. Off­
premise sales through convenience stores, supermarkets, and mass merchandis­
ers accounted for 71 percent of total retail sales in 2006. On-premise retailers,
such as restaurants and nightclubs, accounted for 29 percent of total retail sales.
From 2001 to 2006, total energy beverage retail sales grew at an average annual
rate of 42.5 percent. In 2006, an estimated 153 million energy beverage cases
were sold across all retail channels (one case is equivalent to 36 8-ounce contain­
ers, or 288 ounces).

Industry analysts were projecting an average annual growth rate of 10.5 per­
cent from 2007 to 2011. The slower growth rate was attributed to market maturity,
increased price and packaging competition, and the entrance of hybrid energy
beverages, such as energy water, energy fruit drinks, ready-to-drink energy teas,
and energy colas.

Energy beverage sales in 2006 were dwarfed by CSD sales of $72 billion
according to Beverage Digest. However, CSD sales posted an average year-over­
year growth rate of 2.5 percent between 2001 and 2006 and were projected to
decline 1 to 2 percent annually through 2011.

The Energy Beverage Consumer

The heavy user of energy beverages consists of males between the ages of 12 and 34
(see Exhibit 2). Average U.S. per capita consumption of energy beverage drinkers
increased by 14 percent since 2004, reaching 4.32 8-ounce servings per month in
2006. Energy beverages are most often consumed in the afternoon followed by
morning consumption. Most consumers drink energy beverages at home, in the
car, and at work/school. The major reasons why consumers drink energy bever­
ages include an energy boost, mental alertness, refreshment, and taste. Energy
beverage consumers limit their choice to only 1.4 different brands, on average,
which suggests brand loyalty in this market.

Energy Beverage Off-Premise Retail Channels

Convenience stores and supermarkets are the dominant off-premise retail chan­
nels for energy beverages. In 2006, convenience stores accounted for 74 percent
of off-premise retail dollar sales, down from 81 percent in 2004. Supermarkets
recorded 14 percent of off-premise retail sales in 2006, up from 11 percent


–l

U.S. Population Profile and Energy Beverage Users in 2006

Age Gender Race and Ethnicity

Servings/ Race&
Age % of U.S. Servings/ Gender % of U.S. Montb3 Ethnic % of U.S. Servings/
Category Population1 % Users2 MontlJ3 Category Population1 % Users2 Category Category Population1 % Users2 Montb3

12-17 10% 31% 4.92 F Adult 39% 10% NA Hispanic 15% 27% 4.48
18-24 9% 34% 4.93 FTeen 5% 27% NA African 13% 21% 4.69

American
25-34 14% 22% 4.29 M Adult 34% 17% NA Asian 4% 16% 3.49
35-44 15% 25% 4.16 MTeen 6% 34% NA Caucasian 66% 12% 4.31
45-54 14% 9% 4.14 F Total 51% 19% 3.87 Others 2% NA NA
55+ 23% 3% 2.83 M Total 49% 26% 4.60

Notes: 1 % of U.S. Population is based on U.S. Census estimates for 2oo6.
2 % Users represents the percentage of individuals in a specific user category that have consumed an energy beverage in the past year. Therefore, the percent user figures
do not total 100 percent. (Source: Mintel/Simmons National Consumer Survey, Fall 2006)
3 Servings/Month is the average number of 8-ounce servings consumed per month by a specific user category. (Source: Mintel/:Simmons National Consumer Survey, Fall 2006)

98 CHAPTER 4 OPPORTUNI1Y ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

Estimated 2006 Dollar Sales and Unit Volume Market Share of U.S.
Energy Beverage Competitors

Competitor {Major Brands)

Red Bull (Red Bull)

Hansen Natural Corporation (Monster Energy)

Pepsi-Cola (SoBe Adrenaline Rush; AMP Energy)

Rockstar (Rockstar)

Coca-Cola (Full Throttle; Tab Energy)

Others (including private labels)

Estimated Market Share

Dollar Sales Unit Case Volume

43% 30%

16 27

13 10

12 17

10 10

6 6

100% 100%

Source: Mintel Energy Drinks, March 2007; Beverage Digest Fact Book, 2007; and “Energy Drinks
Boost U.S. Beverage Market,” Beveragedaily.com, March 12, 2007.

in 2004. Industry analysts expected continued sales erosion in the convenience
channel in the future. Wal-Mart’s share of energy beverage off-premise retail
sales increased from 5.4 percent in 2004 to 7.4 percent in 2006.

In general, energy beverage manufacturers with a broad product line and
an extensive distribution network have had the greatest success in gaining shelf
space in supermarkets and mass merchandisers for their brands. Product turn­
over is a key consideration among convenience stores. Brands with a limited
product line that can demonstrate high turnover are stocked while those with
low turnover are discontinued by convenience stores.

Major Energy Beverage Competitors

Five competitors dominate the U.S. energy beverage market: Red Bull North
America, Hansen Natural Corporation, Pepsi-Cola, Rockstar, Inc., and Coca-Cola.
These companies, and their individual brands, account for 94 percent of dollar
sales and unit volume in the United States. Exhibit 3 shows the dollar sales and
unit volume market shares for the five competitors.

Red Bull North America Red Bull North America markets the Red Bull brand
in the United States through a network of independent distributors. The com­
pany is a subsidiary of Red Bull GMBH headquartered in Austria. The brand was
the energy beverage market pioneer when it was introduced to the United States
in 1997. It remains the market leader in dollar sales and unit volume. However,
its dollar market share has declined in recent years from 82 percent in 2000 to
43 percent in 2006. This decline has been attributed to the entry of new,
aggressive competitors, and brands with lower prices. The Red Bull brand was
supported by a $39.6 million U.S. media expenditure in 2006 and an estimated
$60.9 million media expenditure in 2007.1

Hansen Natural Corporation Hansen Natural Corporation markets a variety
of nonalcoholic beverages in the United States. Monster Energy is its most promi­
nent energy drink. The brand was introduced in 2002. Monster Energy sales have
benefited from recent distribution agreements. For example, Anheuser-Busch

1 Media expenditure figures for individual brands were reported in company Form 10-K documents
and TNS Media Intelligence, AdSpender Online at tns-mi.com.

DR PEPPER SNAPPLE GROUP, INC. 99

wholesalers distributed the brand to retailers in different territories in the United
States in 2007. Anheuser-Busch also distributes Monster Energy to on-premise re­
tailers including bars, nightclubs, and restaurants in territories selected by Hansen.
In early 2007, Hansen announced that PepsiCo Canada would be the exclusive
master distributor of Monster Energy throughout Canada. The Monster Energy
brand was supported by a $61,100 U.S. media expenditure in 2006 and an esti­
mated $153,800 media expenditure in 2007.

Pepsi-Cola Pepsi-Cola, a division of PepsiCo, markets AMP Energy and SoBe
Adrenaline Rush energy beverage brands. AMP Energy was introduced in 2001.
SoBe Adrenaline Rush entered the market in 2003. Both brands are marketed
through the Pepsi-Cola distribution system in the United States. In addition,
Pepsi-Cola markets a wide range of juice-based energy drinks and Mountain Dew
MDX, a carbonated energy drink. Neither AMP Energy nor SoBe Adrenaline Rush
was supported by significant U.S. media expenditures in 2006.

Rockstar, Inc. Rockstar, Inc. is a producer of alcoholic, juice, cola, and energy
drinks. Its Rockstar Energy brand was introduced in 2001. The brand is distributed
in the United States and Canada by the Coca-Cola-Company, except in the Pacific
Northwest and Northern California where Rockstar retains its original distributors.
U.S. media expenditures for the Rockstar brand were minimal in 2006. The esti­
mated media expenditure in 2007 was $41,500.

Coca-Cola The Coca-Cola Company markets the Full Throttle and sugar-free
Tab Energy brands through its distribution network. Full Throttle was introduced
in 2003, Tab Energy in 2006. The company has been acquiring smaller energy
beverage brands and pursuing licensing agreements to distribute independent
energy brands, such as Rockstar. Full Throttle was supported by $7.3 million in
U.S. media expenditures in 2006 and an estimated $492,300 in 2007. The Tab
Energy introduction was supported by a $12.6 million U.S. media expenditure in
2006, which resulted in a 2.3 percent dollar market share. The estimated media
expenditure in 2007 was $20,500.

Product Proliferation and Price Erosion

The energy beverage market has experienced product proliferation and price
erosion in recent years. Product proliferation resulted from line extensions,
new packaging and sizes, and market segmentation. Major competitors have
extended their product lines and now offer beverages in regular and sugar-free
varieties and different flavors. They have introduced multi-packs and increased
single-serve package sizes, from the original 8.3-ounce Red Bull package to
16-ounce and 24-ounce packages. (Tab Energy came in a 10.5-ounce package.)
Finally, competitors are targeting segments in the energy beverage market.
For example, women were the target market for Tab Energy; Coca-Cola is
believed to be developing a brand called “Rehab” for people with hangovers;
industry analysts expect Rockstar to introduce Rockstar 21, which is premixed
with alcohol; and the Full Throttle Demon sub-brand is targeted at young
Hispanic men.

Significant price erosion also exists. Energy beverage prices declined
30 percent from 2001 to 2006. Industry analysts attribute this decline to
(1) larger package sizes that have a lower price per ounce; (2) the introduction
of multi-packs, which offer a lower price per ounce, and (3) increasing avail­
ability in supermarkets and mass merchandisers, including Walmart, that oper­
ate with lower retail gross margins than convenience stores.

100 CHAPTER 4 OPPORTUNITY ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

According to ACNielsen, the average retail selling price per case for brands in
major off-premise retail channels in late 2007 is shown below.2

All Off-Premise Supermarkets and Mass Convenience

Brand Channels Merchandisers Only Stores Only

Red Bull $68.00 $63.00 $70.00

Monster Energy 37.00 32.00 39.00

Rockstar 37.00 32.00 38.00

Full Throttle 36.00 32.00 38.00

AMP Energy 38.00 35.00 39.00

Tab Energy 49.00 45.00 55.00

Channel Average 44.00 40.00 46.00

Red Bull enjoyed a price premium in off-premise retail channels. Other brands
were competitively priced with each other.

THE ENERGY BEVERAGE MARKET OPPORTUNITY

Andrew Barker and his team recognized that senior executives at Dr Pepper
Snapple Group, Inc. expected that energy beverages presented a profitable mar­
ket opportunity for the company. Therefore, any proposal to enter the energy
beverage market would require a marketing strategy for a branded energy drink,
including a first-year sales and profit projection.

Marketing Plan Considerations

The introductory marketing plan for a branded energy drink would require the
identification of a target market and marketing mix as well as a recommended
budget for the launch.

Target Market Industry analysts estimated that there were about 43 million
energy drink users in the United States, or about 18 percent of the U.S. popula­
tion 12 years of age or older. Males, between the ages of 12 and 34, were the
heaviest users of energy beverages. They were estimated to account for about
70 percent of energy beverage consumption. Energy brands, except for Tab
Energy with its focus on female consumers, targeted this population demographic.

Product Line and Brand Positioning Existing brands typically offer regular
and sugar-free varieties. Regular energy beverages have an 80 percent share of
the market; sugar-free has 20 percent. Single-serve package sizes range from
8.3 ounces to 24 ounces. The 8.3-ounce size is the most popular due largely to
Red Bull, the market leader, which uniquely markets this size. The 16-ounce size,
representing about 50 percent of case sales in convenience stores, has posted the
fastest growth, increasing 1 50 percent since 2004. Multi-packs represent a small
portion of case sales and typically are marketed through supermarkets and mass
merchandisers.

2 The average retail case prices reflect all available package sizes and multi-packs for each brand. All
prices are rounded to the nearest dollar. Channel average price is rounded to the nearest dollar and
represents a simple column average.

DR PEPPER SNAPPLE GROUP, INC. 101

Brand positioning. in the energy beverage market typically emphasizes an
energy boost, mental alertness, refreshment, and taste. Brand slogans reflect this
positioning:

Red Bull:

Monster Energy:

Full Throttle:

Tab Energy:

“Red Bull Gives You Wings”

“Unleash the Beast”

“Go Full Throttle or Go Home”

“Fuel to Be Fabulous”

Rockstar Energy positions itself as the most powerful energy drink with an
“edgier” message focusing on “active and exhausting lifestyles-from athletes to
rock stars.”

Marketing Channel Dr Pepper Snapple Group, Inc. bottlers and distributors
deliver to all types of off-premise retailers where energy beverages are sold.
However, company bottlers and distributors did n<?t serve all areas of the United
States. By early 2008, the company expected to have bottlers and distribution
centers in place that would serve 80 percent of the U.S. market for energy bever­
ages. Historically, new energy beverage brands were introduced exclusively to
the convenience store channel in single-serve pa

0
ckages because of higher profit

margins and then migrated to other channels.
Dr Pepper Snapple Group, Inc. distributed Monster Energy in selected U.S.

territories on behalf of Hansen Natural Corporation in 2007. 3 Monster Energy dis­
tribution would end effective November 10, 2008.

Manufacturer’s Suggested Retail Selling Price and Channel Margins
Single-serve energy beverage drink retail prices have generally settled at roughly
$2.00 per single-serve package, regardless of package size. As a consequence,
larger single-serve packages are priced lower on a per-ounce basis than smaller
packages.

Estimated retail, wholesale, and manufacturer energy beverage margins, on
a per-case basis, vary within a fairly tight range. 4 Retailers, such as supermarkets
and convenience stores, typically report gross margins in the range of 40 percent
(for supermarkets) to 50 percent (for convenience stores), based on the manu­
facturer’s suggested retail price. Wholesalers (distributors and bottlers) typically
report a gross margin of 30 to 36 percent of the price sold to retailers. Finally,
energy beverage manufacturers typically obtain a gross margin between 60 and
66 percent on sales to wholesalers. Industry sources indicate that the manufac­
turer’s cost of goods sold consisted of a packaging cost (which included cans,
trays, shrink wrap, and freight) and a content cost.

Advertising and Promotion Except for Red Bull, brand media advertising in
the energy beverage market is modest. Instead, competitors rely on promotional
vehicles such as brand Web sites, events, and sponsorships to promote their
brands. In 2006, the top five competitors spent an estimated $70 million for
measured advertising media. 5 Industry analysts estimated that expenditures for
other promotional vehicles were 4 to 6 times higher than media expenditures.

3 Hansen Natural Corporation Form 10-K for the fiscal year ended December 31, 2007, p. 10.

4 The margin structure estimates are based on interviews with individuals knowledgeable about the
industry and are useful for case discussion purposes only.

5 TNS Media Intelligence, AdSpender Online at tms-mi.com.

102 CHAPTER 4 OPPORTUNITY ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

For example, Red Bull spends about $300 million annually on sports sponsor­
ships alone.6

The Sports Drink Market and the Accelerade RTD Launch

Andrew Barker believed there was a strategic similarity between the launch of
Accelerade RTD and the possible introduction of a new energy beverage brand.
In both cases, Dr Pepper Snapple Group, Inc. was introducing a new branded
product into a new beverage market for the company.

U.S. Sports Drink Market The U.S. sports drink market posted total retail sales
of $7.5 billion in 2006 and a year-over-year growth rate of about 13 percent.
Gatorade, marketed by the Pepsi-Cola division of PepsiCo, was the sports drink
market pioneer and the perennial market share leader. The brand commanded
a market share of 81 percent in 2006 and was supported by $ 183 million in me­
dia expenditures. Powerade, marketed by Coca-Cola, had an 18 percent market
share. Gatorade and Powerade offer broad product lines and are competitively
priced with each other with Gatorade holding a modest price premium. Each
brand was distributed through its company’s extensive distribution network that
serves convenience stores, supermarkets, mass merchandisers, and a variety of
other retailers.

Accelerade The Accelerade brand was part of an asset purchase agreement
by the company whereby Pacific Health Laboratories, Inc., the original brand
owner, received an upfront payment, a royalty payment for a period of time, and
a royalty-free license to continue selling Accelerade and Endurox in power and
gel forms through health and nutrition outlets. Accelerade was already popular
with hard-core athletes given its 4: 1 ratio of carbohydrate to protein and docu­
mented benefits in terms of improved endurance, enhanced rehydration, faster
muscle recovery, and less postexercise muscle damage.

Accelerade RTD Brand Launch Dr Pepper Snapple Group, Inc. introduced the
Accelerade RID, a ready-to-drink sports drink, in late May 2007 to convenience
stores, supermarkets, and mass merchandisers through its distribution network.
The target market for Accelerade RID was the 35 million Americans who exer­
cised regularly and were concerned about being competitive.

Accelerade RID was launched with a 20-ounce single-serve package in four
flavors: Citrus Grapefruit, Fruit Punch, Mountain Berry, and Peach Mango. The
manufacturer’s suggested retail price was $2.79-roughly twice the price of a
20-ounce Gatorade single-serve package. The premium price was attributed to
Accelerade RID’s unique point of difference-the first protein-enhanced sports
drink. Neither Gatorade nor Powerade had this attribute.

A large marketing budget supported the Accelerade RID lalinch, including
new-media elements, such as a brand Web site, podcasts, search-engine market­
ing, and a chat room. The campaign’s theme was “Sweat Smarter” to distinguish
Accelerade RID from its rivals by promoting the brand’s protein content.7

6 Melanie Ho, “For Red Bull, It’s Here, There and Everywhere,” The Washington Post (August 23,
2006), p. Elff.

7 Stuart Elliott, “Cadbury Bets on Protein to Promote Its New Sports Drink,” The New York Times,
downloaded June 29, 2007.

DR PEPPER SNAPPLE GROUP, INC. 103

Marketing Decisions

Andrew Barker realized that numerous marketing decisions were required in the
development and launch of a branded energy drink.

Target Market Selection He would need to first recommend the target market
for the brand. For example, should the target market include all energy drink
users or only heavy users? Alternatively, should a select customer group be
targeted, as Coca-Cola had done with Tab Energy in 2006?

Product Line and Positioning Choice Andrew Barker would also need
to decide on a product line. Should he introduce the brand in a single-serve
package or in a multi-pack? What package size(s) should he choose: 8-ounce,
16-ounce, or 24-ounce? Should he offer both a regular and sugar-free version?
How many flavors should be introduced: one or two? He recognized that some
trade-offs would be required. For example, he believed that bottlers and dis­
tributors and retailers would initially not produce and stock more than two
stock-keeping units (SKUs) of a new energy drink brand.8 Therefore, choosing
the appropriate mix of packaging (single-serve, multi-pack), package size(s)
(8-, 16-, 24-ounce), versions (regular, sugar-free), and flavors (one, two) was
foremost on his mind. Looking forward, Andrew Barker believed that additional
SKUs could be introduced.

Brand positioning also required attention. Barker believed that energy brands
on the market lacked meaningful differentiation. Energy drink positioning typi­
cally focused on providing an energy boost, mental alertness, refreshment, and
taste for males 12 to 34. Following discussions with research and development
personnel, he wondered whether an opportunity existed to differentiate a new
energy brand on the basis of packaging or ingredients. Specifically, manufactur­
ing personnel showed him a 16.9-ounce (0.5 liter) single-serve aluminum bottle
shape with a resealable screw cap. The idea of a bottle shape with a reseal­
able screw cap intrigued him. No brand had such packaging. “It would certainly
stand out on a store shelf among the cylinder-shaped cans sold by competitors,”
he said.

An opportunity also existed to differentiate a new brand on the basis of in­
gredients. Specifically, a new brand could augment the “energy” and “mental
alertment” benefits by increasing the amount of caffeine, herbs, and B vitamins
per 8-ounce serving.

Alternatively, no brand had positioned itself as an adult energy drink. An
adult energy beverage might require a different drink, such as lower carbohy­
drates in the product formulation. Although adults were less frequent users than
teens, such a positioning deserved consideration. Adults, for instance, between
the ages of 35 and 54 consumed energy beverages at a rate that was only slightly
less than consumers under 24.

Other positioning approaches were also a possibility, including a head-to­
head positioning against competitors. Barker knew that his recommendation
would require a brand positioning statement that would resonate with energy
drink consumers.

8 A stock-keeping unit (SKU) is a specific unit of inventory that is carried as a separate identifiable
unit. An 8-ounce can and a 16-ounce can of the same product would be separate SKUs for inventory
purposes. Similarly, different flavors for a single brand would each represent a separate SKU. There­
fore, two new flavors packaged in two different size packages would be counted as four SKUs for
inventory purposes.

104 CHAPTER 4 OPPORTUNITY ANALYSIS, MARKET SEGMENTATION, AND MARKET TARGETING

Marketing Channel Choice The Dr Pepper Snapple Group, Inc. bottling and
distribution system supplied both off-premise and on-premise retailers. Barker
believed that off-premise retailers represented the best choice. However, a deci­
sion had to be made about which retailers to serve initially. Should all off-premise
retailers be served or should distribution for a new energy drink brand focus on
convenience stores only or supermarkets and mass merchandisers only?

Advertising and Promotion Barker recognized that an introductory media
advertising and promotion expenditure necessary to launch a new energy drink
brand would be expected as part of his recommendation. “We don’t have media
advertising funds available to even come close to Red Bull,” he said. “At the same
time, a new energy brand will require a higher media advertising expenditure
than an established brand to create consumer awareness and stimulate brand
trial.” Expenditures for other promotional vehicles also warranted consideration
and funding. He believed that a reasonable “ballpark” expenditure for media ad­
vertising and promotion, without specific details, would be sufficient as part of
his analysis and recommendation.

Pricing and Profitability

lntimately, Andrew Barker knew that an analysis of whether or not a market
opportunity existed for a new energy brand had to include a manufacturer’s sug­
gested retail selling price and a profitability analysis. Retail prices in the energy
beverage market had settled in a range around $2.00 per single-serve package,
regardless of package size. However, he could recommend a higher or lower
price with justification.

The pricing decision, expected unit volume, trade and brand margins, and
marketing plan decisions and expenditures would factor into his assessment as
to whether or not a profitable market opportunity existed for a new energy bev­
erage brand. A pro forma income statement detailing revenues and costs would
reflect his marketing decisions and expectations.

Course structure

716

Identifying

problems

Analysing

customers

Analysing

context

Analysing

distribution

Analysing

resources

Strategy

develop

ment

Strategy

evaluation

Implement

ation

Introduc

tion

Today

Learning objectives

1.

Analysing market data

2.

Learning about segmentation, targeting and

positioning

3.

Learning about distribution

4.

Explain pricing

4

Agenda

Who is the customer?

Segmentation

Positioning

Distribution channels

Pricing and margins

Customers

Who and how many?

6

Classic strategy mistake:

“We don’t want to overly define our customers because many people could use our products”

Customer in ‘small red car market’

Jaguar F type Toyota Corolla

NZ RRP $144K – 255K NZRRP $29K – 39K

7300 Corolla

;

7%

“Jaguar 548 new vehicles “sold in registrations in 2021 up from 2021 of new 140 in 2007 – a 291% growth passenger car sales in in 14 years” NZ”

8

Market data: Yoghurt example

Source: Passport

28.5

29.0

29.5

30.0

30.5

31.0

31.5

32.0

32.5

2014

2015

2016

2017

2018

2019

Volume (000 tonnes)

Yoghurt

24,000.0

24,500.0

25,000.0

25,500.0

26,000.0

26,500.0

27,000.0

2013

2014

2015

2016

2017

2018

Volume (tonnes)

New Zealand Milk Yoghurt

82.8

83.2

83.6

84.0

84.4

84.8

2013

2014

2015

2016

2017

2018

Percentage of total

New Zealand Milk Yoghurt

0

5

10

15

20

25

2013

2014

2015

2016

2017

2018

Volume (tonnes)

New Zealand Non

Animal Derived

Proteins Yoghurt

Target market process

Four bases for market segmentation

Graphic source: https://surabhiudas91.wordpress.com/2014/09/26/nestle

slim

milk

segmentation

targeting

and

positioning/

Application to small car market

The market segments differ for the two ‘small red cars’

Examples

Market size – estimation

· Market size can be estimated based on the size of the targeted market segment, frequency of purchase, and price paid each time.

· E.g., 1000 customers; buys 1 set of shampoo/conditioner per month; $20 each purchase = $20,000 per month (or $240,000 per year) – customer profile can help!

· Once we select the target market, we can decide how to position our product – reach out to them and make them perceive the uniqueness of product and how it meets their needs.

Caution: making sense of the market data

BEWARE:

· Market boundaries (what is included in the definitions)

· Wholesale or retail $; or volume?

· Market share? (share of what and long-run?)

· Data sources and calculation methods?

· Market growth by segment?

Target market size estimates are important for sales forecasts

· It is not straight forward to find specific market size data for your product, especially for SMEs

Positioning map

competitors

Map your product or service relative to alternatives

Dimensions

based on what is important to

target

customer

Identify gaps

4

Ps or 7 Ps of marketing?

Not theories but taxonomies

activities and a checklist for

strategy

Who is the primary customer?

“Averaged”

or

individual customers?

End

user

or

distribution channel?

Important: Product

market fit

Aligning ‘product offering’ to ‘customer needs’ of

the target market is critical

Need to regularly check the STP process

Is there a creative way of identifying target

customers?

Customer focused strategy – main points

1. Identify the customer that best matches your firm’s values and capabilities – and offers the best profit potential

2. Understand what that customer values – in detail

– and track the customer’s purchasing behaviour

3. Implement a business model that allows your firm to best satisfy the primary customer’s needs and preferences

4. Build systems to flag changes in customer needs

Source: Simons (2014)

Distribution Channels

21

Distribution channels

Consumer products

Graphic source: https://courses.lumenlearning.com/marketing

spring2016/chapter/putting

it

together

place

distribution

channels/

Distribution channels

another diagram

Graphic source: http://www.pjmconsult.com/index.php/services/distribution

channels

Distribution channels

Push vs Pull

Source: http://rachanachadha.blogspot.com/2014/09/distribution.html

How to use distribution details?

To find out the main distributors or specialized

distributors

To know which channels are being used by your

main rivals.

You may choose the same channel or find one with

no (or less) competition for your product

Pricing

different types

Source: https://www.mbaskool.com/business

concepts/marketing

and

strategy

terms/18091

pricing

strategy.html

Simple channel pricing model

Manufacturer

Wholesaler

Distributor

Buyer

RRP

$ 10.00

Actual price paid $ 7.50

)

% discount

(25

Cost to distributor $ 5.00

% margin of $

2.50

33

Cost to wholesaler $ 3.40

32

1.60

% margin of $

Variable cost to produce $ 2.50

% margin of $

0.90

26

Covers

:

Sales

Promotion

Overheads

ROI

Covers

:

Distribution

Promotion

Wastage

Overheads

ROI

Covers

:

Warehousing

Logistics

Overheads

ROI

Note: Goods and services tax not included

Logical errors in pricing

· Cost plus (lazy or wasted opportunity)

· Low prices are an obstacle in future (reduction is easy but increasing is tricky)

· Discounting too quickly & frequently (are you targeting the right customers?)

· The “lower price = higher volume” delusion

· Assuming that competitors will not reduce their prices

· May not translate to higher demand/volume – see example

Example: Reduce price 20% to achieve

40

% increase in volume

Unit price:

$10

Reduce 20%

$8

Unit

c

ost:

$5

$5

Contribution margin:

$5

$3

Unit sales:

10000

Increase 40%

14000

Revenue:

$100,000

$112,000

Total contrib. margin:

$50,000

$42,000

Digital Marketing

· Promotion of products or brands using different forms of electronic media

· E.g., 71 per cent of consumer more likely to purchase from brands they follow on social media

Graphic source: https://fourweekmba.com/distribution

channels/

Search engine

SEO or SEM?

Social media

SMO or SMM?

Preparing for your workshops

· Identifying your customer by market segmentation process – segmenting, targeting, positioning

· Use of reliable databases and other sources is important – may need more than one source

· Create a customer persona that best represents the targeted market segment (humanize it with characteristics)

· Estimate the market size – price x units sold in a period

· Identify the main distribution channels to reach the target customer?

· What digital strategies are most appropriate?

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