Discussion 1: Select one area of health policy and describe the impact that policy formation places on direct patient care delivery. What component of the policy area you selected could be improved to provide better care or patient outcomes, and how?

Discussion 2: View the “Patient Protection and Affordable Care Act” video.  

This video was developed just as the Patient Protection and Affordable Care Act (commonly referred to as ACA) was due to be implemented. Now that the ACA is operational, contrast the information from the video with actual outcomes and provide your assessment of whether the stated goals of the ACA are being met for direct patient care. Support your position using sources inclusive of peer-reviewed literature as well as governmental statistics (state or national) or other nonpartisan resources.

Overview

As a healthcare compliance medical-legal representative, you have been assigned to review a case on patient compliance and provide a report to the healthcare organization’s legal team. In this case, an infant-plaintiff alleged that obstetricians/gynecologists did not use proper care in their performance of a cesarean delivery, resulting in a brachial plexus injury in the infant.

Instructions

Read If a Patient Is Noncompliant, Can the OB/GYN Be at Fault? Then, write a 1–2 page report in which you:

1. Analyze three main points relevant to the case. Consider if there were issues in explaining the injury, and whether the defense proved that the mother was noncompliant with the care recommended by her provider.
2. Argue the case as to why you agree or disagree with the outcome providing three points to support your rationale.

After studying Module 2: Lecture Materials & Resources, submit one question for the week.  

Instructions

1. Post a question regarding the quiz or any other content designed for the Muddy Point assignment 
2. The muddy point question must be unique and associated with the course content from the beginning of the course to the present.  Questions should not be easily be found with an internet search or clearly defined in your textbook or other course resources.  The best muddy point question asks to describe, distinguish, explain, summarize or translate content that needs further clarification.
3. Each student must respond to two peer’s post providing a short explanation with evidence-based rationale to the question.

Muddy Question

Silvia Hernandez

“Can you describe a specific scenario where a psychosomatic patient’s psychological understanding of their symptoms might differ from the interviewer’s perspective? How would you navigate this situation to build rapport, address the patient’s concerns, and eventually guide them towards a more holistic approach to their illness?” 

Zarvish Shahbaz

Discuss the significance of interdisciplinary collaboration in the context of PMHNPs delivering effective person-centered adult mental health services. 

Please respond to the following: Diffusion of Innovation & Customer Experience Management

• Per the text, health care consumers vary in their willingness to adopt new product offerings, with some being quicker to adopt than others. Suggest the key reasons why you believe these variances exist. Provide a rationale with at least (1) example of a situation or scenario that would support your response.
• Assess the importance of Everett Rogers’ Diffusion of Innovation Model as a tool for understanding the product adoption tendencies of health care consumer. Provide at least two (2) specific examples of Everett Rogers’ Diffusion of Innovation Model being used in a health care organization with which you are familiar.
• Examine the potential mutual benefits that are afforded to health care organizations and their respective customers populations when health care organizations design and manage all-encompassing customer experiences. Provide an example of such potential mutual benefits to support your rationale.
• Appraise the value of the innovation guidance for the assembly and management of customer experiences provided by Bernd Schmitt’s CEM framework. Provide at least two (2) specific examples of CEM framework that apply within a health care organization with which you are familiar.