PJM440

Project Quality Management

Module 4: Critical Thinking

Critical Thinking Assignment (90 Points)

Important! Read First

Required

• Chapters 10, 11, & 12 in Quality Management for Organizational Excellence: Introduction to Total Quality
• Hussain, R. S., Ruikar, K., Enoch, M. P., Brien, N., & Gartside, D. (2017). Process mapping for road works planning and coordination. Project and Asset Management, 7(2), 157-172.
• Slides 97-134 in the PowerPoint supplement to Quality Management for Organizational Excellence: Introduction to Total Quality

Recommended

• Chapters 7, 8, & 9 in Quality Management for Organizational Excellence: Introduction to Total Quality
• Alter, S. (2015). Work system theory as a platform: Response to a research perspective article by Niederman and March. Journal of the Association for Information Systems, 16(6), 485-514.

Choose one of the following two assignments to complete this week. Do
not do both assignments. Identify your assignment choice in the title
of your submission.

Option #1: Work Related Process Map

Develop a process map for a process where you work. When possible,
involve coworkers to help you with job functions outside your knowledge
area. Make sure your process map has clear ownership for each task.
Include at least 5 swim lanes and at least 20 total tasks across all
lanes.

Submission:

• Prepare a process map using any tool you wish, i.e., MS Visio, MS Word, Excel, LucidChart, or free tools such as draw.io (Links to an external site.). Save your document as a pdf file for uploading to your assignment area.
• Ensure your process has at least 5 swim lanes and at least 20 total
  tasks across all swim lanes. Your paper should include a process name,
  date, version, contact information, and clearly defined start and
  finish. All tasks should include action verbs for example, “Task
  2.2-Build contract spreadsheet using Excel Master File”, or “Task
  19.1-Post shelf engineering details to Ship3DB”.
• Your tasks should clearly show who is taking what action and how.
  Make sure all requirements to start a task are shown by delivery of
  those specifics linked from earlier tasks.

Option #2: School Related Process Map

Develop a process map for the following processes:

1. An adult student wishes to enroll at CSU-Global for the first time, and
2. A graduating high school senior wishes to enroll at CSU-Global.

You are to construct 1 process map that includes both cases
(hint: use decision diamonds). Make sure your process map has clear
ownership for each task. Include at least 5 swim lanes and at least 20
total tasks across all lanes.

Submission:

• Prepare a process map using any tool you wish, i.e., MS Visio, MS Word, Excel, LucidChart, or free tools such as draw.io (Links to an external site.). Save your document as a pdf file for uploading to your assignment area.
• Ensure your process has at least 5 swim lanes and at least 20 total
  tasks across all swim lanes. Your paper should include a process name,
  date, version, contact information, and clearly defined start and
  finish. All tasks should include action verbs for example, “Task
  2.2-Develop questions for financial aid advisor using Excel”, or “Task
  19.1-Pay for high school transcript to be sent via US Mail”.
• This process requires decision blocks, usually shown as a diamond
  shape to take different paths. Make sure the tasks required of the adult
  student and the graduating high school senior are on separate paths
  when necessary. For example, the high school senior may require letters
  of recommendation while the adult student may not. The adult student may
  need to activate military benefits and the high school senior may not.
  It is up to you to discover and document those different paths.
• Your tasks should clearly show who is taking what action and how.
  Make sure all requirements to start a task are shown by delivery of
  those specifics linked from earlier tasks.