CHCDAV001 Q.1 Read the scenario below and answer the question
CHCDAV001
Q.1 Read the scenario below and answer the question
Sometimes there is a challenge to balance the needs of individual Consumers with the needs of an organisation that is trying to provide a good service to a range of Consumers with varying sets of needs and wants.
For example, the Aged Care residence at Penrith has a wide variety of Consumers, they are from many different cultures there are Italians, Greeks, Indians, Aboriginals, English, Australians and three Asians.
The facility runs on quite a small budget as they wish to remain affordable for the small community of Penrith
With so many nationalities, there are many demands for different foods. But on their budget, they are unable to cater for everyones preferences. There are always two choices of food, but the menu is mainly Western type food.
The Board of Directors would like to try to cater more for individuals without blowing the budget and meet to discuss options.
Can you suggest three low-cost strategies that the Facility could introduce to assist with this challenge?
Q.2 Dispute resolution:
a. Briefly define the following (4 points)
Negotiation
Conciliation
Advocacy
Mediation
b. List at least 2 techniques that can be required for successful dispute resolution using each of the following methods below. (4 points)
Negotiation
Conciliation
Advocacy
Mediation
c. In the table below, indicate whether each situation is advocacy, negotiation or mediation. Nominate the correct answer. (4 points)
Situation
Advocacy, Negotiation or Mediation
Jemma and Susan cant get along. They argue every time they see each other (which is often). The feud has been going for many years and now they are in the same aged care facility.
The supervisor sits down with them both to try to work out a solution. She allows both people to have a say, then suggests some options. In the end they both agree to compromise.
Elsie like to get to breakfast early. If she isnt early her whole morning is put out by the time she has had breakfast and done all her chores it is lunch time and she does need a rest before lunch.
Elsie pleads with her carer to do her shower earlier but she cant fit that in with her start time. Elsie explains her situation to the supervisor. The supervisor says that the night staff could do her shower but it would have to be at 6.30am so she would have to be up very early. Elsie says that is perfect and she is always first to breakfast now.
Glenda finds the TV from the next-door room very loud and intrusive. She doesnt want to complain as the gentleman who occupies the room is very deaf and is just trying to hear the TV. Glendas daughter says that she will talk to the supervisor about it to see if anything can be done. Glenda asks her not to complain just to mention it. Glenda agrees and makes an appointment to see the supervisor.
The supervisor goes to the Consumer with the noisy TV Burt. Now Burt, your TV is very loud, why dont we move it over here so it wont be so noisy next door? Burt doesnt agree he likes his TV just where it is. Ok Burt, fair enough says the supervisor But Ive had an idea why dont you get a portable speaker that we could put on your table beside you, and you will be able to hear much more easily. Thats a great idea said Burt I will hear better and I wont be disturbing anyone else.
b. List four techniques that are required for successful Negotiation, Advocacy and Mediation
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