Language Barriers

Instructions

You have just received two emails, one from your boss or supervisor
and one from a coworker. The two emails address the same situation. A
minor problem has occurred that you may be responsible for creating.
Your boss/supervisor has asked you for a resolution to the problem. Your
coworker, who has been affected by this problem, is angry with you and
has written an inflammatory email accusing you of creating this problem
on purpose.

1. Using word, write an email as a reply to both of the emails that you
   have received. You should attempt to resolve the problem as efficiently
   as possible. Since your email will be received both by a supervisor and
   a coworker, consider all aspects of your communication including the
   formality of the language you use, grammar, and all aspects of formal
   communication. Your goal is to solve the problem and maintain your
   professionalism at the same time.
2. On the same document, analyze the conflict that has happened. What
   was the cause of the conflict? How did you attempt to resolve the
   conflict? What did you need to address in terms of your supervisor’s
   concerns, and how were these different from your coworker’s concerns? Do
   you think your supervisor and coworker handled the conflict well in
   their emails to you? How effective are these emails?