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Assignment: Organizational
Structure
You are the HR manager
for a small retail company that sells a high volume of products over the
Internet. Your company is growing rapidly due to increased Internet
sales. Your company prides itself on providing high-quality products and
services. The Customer Service department is integral to the success of the
company. Over the past few months, the Customer Service department has been
unable to fill its openings for Customer Service Representative positions. You
suspect there could be a number of reasons for this, but you know you first
need to look at the job, the work flow, the knowledge, skills, abilities, and
experience the company is seeking to ensure the job reflects the current
workload and expectations.
Write a six to eight
(6-8) page paper in which you:
1. Examine at least three (3) approaches that you
can take as the HR manager to conduct a job analysis of the Customer Service
Representative position. Suggest the major pros and cons of each selected
approach. Recommend the approach that would be most effective in conducting the
job analysis for this organization. Justify your recommendation.
2. Select two (2) out of the four (4) approaches
to job design that are the most important for you to consider. Suggest two (2)
challenges that you may encounter when designing a job using each of the
selected approaches. Support your response with specific examples to illustrate
the potential advantages and disadvantages of using each approach.
3. Using the four (4) approaches to job design,
create two (2) strategies that the organization can implement to attract and
select qualified applicants for the Customer Service Representative position.
Justify the main reasons that the selected strategies would be effective.
4. Propose three (3) ways that you can use the
information obtained from a job analysis to measure the performance of Customer
Service Representatives. Provide a rationale for your response.
5. Use at least five (5) quality academic
(peer-reviewed) resources in this assignment. Note: Wikipedia and other
Websites do not qualify as academic resources.
Your assignment must
follow these formatting requirements:
·
Be typed, double
spaced, using Times New Roman font (size 12), with one-inch margins on all
sides; citations and references must follow APA or school-specific format.
Check with your professor for any additional instructions.
·
Include a cover page
containing the title of the assignment, the student’s name, the professor’s
name, the course title, and the date. The cover page and the reference page are
not included in the required assignment page length.
The specific course
learning outcomes associated with this assignment are:
·
Analyze issues
involved in job design, resource planning, and recruitment.
·
Evaluate an organization’s
approaches to and procedures for training employees to meet organizational
goals.
·
Examine performance
management issues and processes.
·
Use technology and
information resources to research issues in human resource management
foundations.
·
Write clearly and
concisely about human resource management foundations using proper writing
mechanics.
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Assignment: Job Analysis and Design
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Criteria
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Unacceptable
Below 70% F
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Fair
70-79% C
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Proficient
80-89% B
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Exemplary
90-100% A
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1. Examine at least
three (3) approaches that you can take as the HR manager to conduct a job
analysis of the Customer Service Representative position. Suggest the major
pros and cons of each selected approach. Recommend the approach that would be
most effective in conducting the job analysis for this organization. Justify
your recommendation.
Weight: 25%
|
Did not submit or
incompletely examined at least three (3) approaches that you can take as the
HR manager to conduct a job analysis of the Customer Service Representative
position. Did not submit or incompletely suggested the major pros and cons of
each selected approach. Did not submit or incompletely recommended the
approach that would be most effective in conducting the job analysis for this
organization. Did not submit or incompletely justified your recommendation.
|
Partially examined at
least three (3) approaches that you can take as the HR manager to conduct a
job analysis of the Customer Service Representative position. Partially
suggested the major pros and cons of each selected approach. Partially
recommended the approach that would be most effective in conducting the job
analysis for this organization. Partially justified your recommendation.
|
Satisfactorily
examined at least three (3) approaches that you can take as the HR manager to
conduct a job analysis of the Customer Service Representative position.
Satisfactorily suggested the major pros and cons of each selected approach.
Satisfactorily recommended the approach that would be most effective in
conducting the job analysis for this organization. Satisfactorily justified
your recommendation.
|
Thoroughly examined at
least three (3) approaches that you can take as the HR manager to conduct a
job analysis of the Customer Service Representative position. Thoroughly
suggested the major pros and cons of each selected approach. Thoroughly
recommended the approach that would be most effective in conducting the job
analysis for this organization. Thoroughly justified your recommendation.
|
|
2. Select two (2) out
of the four (4) approaches to job design that are the most important for you
to consider. Suggest two (2) challenges that you may encounter when
designing a job using each of the selected approaches. Support your response
with specific examples to illustrate the potential advantages and
disadvantages of using each approach.
Weight: 20%
|
Did not submit or
incompletely selected two (2) out of the four (4) approaches to job design
that are the most important for you to consider. Did not submit or
incompletely suggested two (2) challenges that you may encounter when
designing a job using each of the selected approaches. Did not submit or
incompletely supported your response with specific examples to illustrate the
potential advantages and disadvantages of using each approach.
|
Partially selected two
(2) out of the four (4) approaches to job design that are the most important
for you to consider. Partially suggested two (2) challenges that you may
encounter when designing a job using each of the selected approaches.
Partially supported your response with specific examples to illustrate the
potential advantages and disadvantages of using each approach.
|
Satisfactorily
selected two (2) out of the four (4) approaches to job design that are the
most important for you to consider. Partially suggested two (2) challenges
that you may encounter when designing a job using each of the selected
approaches. Partially supported your response with specific examples to
illustrate the potential advantages and disadvantages of using each approach.
|
Thoroughly selected
two (2) out of the four (4) approaches to job design that are the most
important for you to consider. Thoroughly suggested two (2) challenges that
you may encounter when designing a job using each of the selected approaches.
Thoroughly supported your response with specific examples to illustrate the
potential advantages and disadvantages of using each approach.
|
|
3. Using the four (4)
approaches to job design, create two (2) strategies that the organization can
implement to attract and select qualified applicants for the Customer Service
Representative position. Justify the main reasons that the selected
strategies would be effective.
Weight:20%
|
Did not submit or
incompletely created two (2) strategies that the organization can implement
to attract and select qualified applicants for the Customer Service
Representative position using the four (4) approaches to job design. Did not
submit or incompletely justified the main reasons that the selected
strategies would be effective.
|
Partially created two
(2) strategies that the organization can implement to attract and select
qualified applicants for the Customer Service Representative position using
the four (4) approaches to job design. Partially justified the main reasons
that the selected strategies would be effective.
|
Satisfactorily created
two (2) strategies that the organization can implement to attract and select
qualified applicants for the Customer Service Representative position using
the four (4) approaches to job design. Satisfactorily justified the main
reasons that the selected strategies would be effective.
|
Thoroughly created two
(2) strategies that the organization can implement to attract and select
qualified applicants for the Customer Service Representative position using
the four (4) approaches to job design. Thoroughly justified the main reasons
that the selected strategies would be effective.
|
|
4. Propose three (3)
ways that you can use the information obtained from a job analysis to measure
the performance of Customer Service Representatives. Provide a rationale for
your response.
Weight: 20%
|
Did not submit or
incompletely proposed three (3) ways that you can use the information
obtained from a job analysis to measure the performance of Customer Service
Representatives. Did not submit or incompletely provided a rationale for your
response.
|
Partially proposed
three (3) ways that you can use the information obtained from a job analysis
to measure the performance of Customer Service Representatives. Partially
provided a rationale for your response.
|
Satisfactorily
proposed three (3) ways that you can use the information obtained from a job
analysis to measure the performance of Customer Service Representatives.
Satisfactorily provided a rationale for your response.
|
Thoroughly proposed
three (3) ways that you can use the information obtained from a job analysis
to measure the performance of Customer Service Representatives. Thoroughly
provided a rationale for your response.
|
|
5. 5 references
Weight: 5%
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No references provided
|
Does not meet the
required number of references; some or all references poor quality choices.
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Meets number of
required references; all references high quality choices.
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Exceeds number of
required references; all references high quality choices.
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6. Clarity, writing mechanics,
and formatting requirements
Weight: 10%
|
More than 6 errors
present
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5-6 errors present
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3-4 errors present
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0-2 errors present
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