This article has two different sets of workers: Ana and her boss and Mateo and Marcus. Both Ana and Mateo waited to address a situation, which upset them when it occurred.
Required: Prepare an email, create a video or slide presentation, explain the issue, and respond appropriately to the situation.
Pick one employee, Ana or Mateo, and explain how you would respond after the situation occurred.
In essence, what should they have said and done rather than “It’s No Big Deal”.
Please find attached the copy of the article